Frequently Asked Questions - Making A Reservation

Our reservation process is very simple. Select or enter the desired city, enter the dates of arrival and departure, and enter the number of guests. Click the "Search For Hotels" button. A list of hotels and corresponding rates will appear on the screen. If you would like more information on the hotel, click the name of the property. After you select the rate you desire, you will be taken to a Review page. This page summarizes your room type, number of nights stay, number of guests, price and hotel policies. After you click the "Continue" button, you will be taken to the Reserve page, where you will be asked to fill in the Traveller's and Cardholder's billing information. After you click "Continue", you will be taken to the Confirm page, where you will be asked to review all your guest reservation and payment information before it gets processed for payment. Be sure your name and email address are spelled correctly. Once you click "Pay Now" your ATM/credit card will be processed for payment. A confirmed Itinerary will appear for your records as proof of payment.

If further correspondence is necessary prior to confirming the reservation, a Customer Service Representative will reply back to you with an email within 24 hours.

Yes. We take this matter very seriously. To ensure your security, AfricanHospitality.com utilizes a secure commerce server, which encrypts the credit card number and encodes it into a non-usable form.

If you don't trust our secure online hotel reservations system, you may pay with a bank deposit. Simply go through the normal steps of reserving a room. Once you reach the Reserve page, choose Bank Deposit as your choice for payment. A notification will state that you have up to 12noon the following business day to make payment into the AfricanHospitality.com account. You must make payment within this period; otherwise, you will lose your reservation and have to go through the reservation process again. Once payment has been made into the AfricanHospitality.com account, send the teller number through SMS text 0807-377-0017. Once we've confirmed receipt, we will proceed to confirm your reservation by sending you an email of your Itinerary number. Only upon confirmation of bank teller will your room be reserved.

Absolutely. You don't need an ATM/credit card to book a reservation; you can use the Bank Deposit option and pay for your desired room into the AfricanHospitality.com bank account. Simply go through the normal steps of reserving a room. Once you reach the Reserve page, choose Bank Transfer as your choice for payment. A notification will state that you have up to 12noon the following business day to make payment into the AfricanHospitality.com account. You must make payment within this period; otherwise, you will lose your reservation and have to go through the reservation process again. Once payment has been made into the AfricanHospitality.com account, send the teller number through SMS text 0807-377-0017. Once we've confirmed receipt, we will proceed to confirm your reservation by sending you an email of your Itinerary number. Only upon confirmation of bank teller will your room be reserved.

The card types accepted are listed on the Reserve page. We also accept Bank Deposit, allowing Guests to deposit money into our AfricanHospitality.com merchant account (via teller or Bank Transfer) if they do not feel comfortable with online payment. Deposit must be followed with an SMS text of the bank teller to +234 (0)807-377-0017. Only upon confirmation of bank teller will your room be reserved.

There are a few possibilities:

  • Your card type is not accepted on our portal.
  • The card expiration date precedes the reservation date.
  • You have reached your credit limit.
  • There is a computer error.

All rates are quoted on a nightly basis unless otherwise specified. Taxes and Fees are included, yet shown as a separate line item on the detailed Review, Reservation and Confirmation page. Extra people, children, roll-away beds and incidentals may be subject to additional charges.

Many of the participating hotels offer discounts to our users. These rates offer substantial savings to our users, and qualify these hotels as "AH Favourites" or "Best Deals".

Your purchase on the portal will include the rates of your room type, plus applicable taxes and fees only. Hotels typically collect payment information separately for incidentals such as meals, extra beds/cots, parking fees, phone calls, etc.

No problem - simply call our Customer Support Center at: +234 (0)84-553-956. Our hotel reservation team will try to assist you with all your hotel reservation needs.