Frequently Asked Questions - Confirming A Reservation

Confirmed reservations will result in a screen showing an Itinerary Number, which should be kept and used with any future correspondence with AfricanHospitality.com. Additionally, all confirmed reservations will be followed up within 24 hours with an email using the same Itinerary Number.

After payment has been processed to book a room, your reservation request is sent immediately to our reservations server and gets confirmed by email. A confirmed reservation will display in a new screen showing your confirmed reservation with an Itinerary Number, which should be kept and used with any future correspondence with AfricanHospitality.com. Additionally, all reservations will be followed up with an email within 24 hours using the same Itinerary Number with the status of your reservation. Additionally, Registered Users can check "My Bookings" to view their Itinerary. Non-registered users may check their email inbox to retrieve the reservation details of their hotel stay. Users checking via email must make sure to check their spam box as well.

As a Registered User, you may view your reservation using the "My Bookings" link. Non-registered users can check their email inbox. Make sure to check your spam box as well. Always feel free to contact us with any inquiries regarding your request. For fastest service, please include your Itinerary Number which you will receive after your reservation has been confirmed.

Typically, most reservations are made in real time and your confirmation should only take a few seconds. You will be notified of the status of your reservation within 24 hours via email. However, if you can't wait for an email confirmation from us, you may contact us via phone call or email and we can provide you with your Itinerary Number immediately. Your Itineary number also serves as your confirmation number.

No. The email confirmation you receive from AfricanHospitality.com. is all you will need. It displays your AfricanHospitality.com Itinerary Number, the hotel information, the rate, and the hotel's cancellation policy.

As a Registered User, you can find a copy of your Itinerary on "My Bookings" this Itinerary acts as a receipt. Additionally, a copy of your Itinerary will be sent via email to your inbox. For non-registered users, a copy of your Itinerary will be sent to your inbox via email. We strongly encourage our Users to please retain a copy for your records. If you need a duplicate copy, please contact our Customer Support Center and provide them with the following information:

  • Guest (or Traveler's) first/last name
  • Check-in/check-out dates
  • Hotel name

A copy of your Itinerary for a hotel booked on AfricanHospitality.com will be sent to you via email.