Frequently Asked Questions

Our reservation process is very simple. Select or enter the desired city, enter the dates of arrival and departure, and enter the number of guests. Click the "Search For Hotels" button. A list of hotels and corresponding rates will appear on the screen. If you would like more information on the hotel, click the name of the property. After you select the rate you desire, you will be taken to a Review page. This page summarizes your room type, number of nights stay, number of guests, price and hotel policies. After you click the "Continue" button, you will be taken to the Reserve page, where you will be asked to fill in the Traveller's and Cardholder's billing information. After you click "Continue", you will be taken to the Confirm page, where you will be asked to review all your guest reservation and payment information before it gets processed for payment. Be sure your name and email address are spelled correctly. Once you click "Pay Now" your ATM/credit card will be processed for payment. A confirmed Itinerary will appear for your records as proof of payment.

If further correspondence is necessary prior to confirming the reservation, a Customer Service Representative will reply back to you with an email within 24 hours.

Yes. We take this matter very seriously. To ensure your security, AfricanHospitality.com utilizes a secure commerce server, which encrypts the credit card number and encodes it into a non-usable form.

If you don't trust our secure online hotel reservations system, you may pay with a bank deposit. Simply go through the normal steps of reserving a room. Once you reach the Reserve page, choose Bank Deposit as your choice for payment. A notification will state that you have up to 12noon the following business day to make payment into the AfricanHospitality.com account. You must make payment within this period; otherwise, you will lose your reservation and have to go through the reservation process again. Once payment has been made into the AfricanHospitality.com account, send the teller number through SMS text 0807-377-0017. Once we've confirmed receipt, we will proceed to confirm your reservation by sending you an email of your Itinerary number. Only upon confirmation of bank teller will your room be reserved.

Absolutely. You don't need an ATM/credit card to book a reservation; you can use the Bank Deposit option and pay for your desired room into the AfricanHospitality.com bank account. Simply go through the normal steps of reserving a room. Once you reach the Reserve page, choose Bank Transfer as your choice for payment. A notification will state that you have up to 12noon the following business day to make payment into the AfricanHospitality.com account. You must make payment within this period; otherwise, you will lose your reservation and have to go through the reservation process again. Once payment has been made into the AfricanHospitality.com account, send the teller number through SMS text 0807-377-0017. Once we've confirmed receipt, we will proceed to confirm your reservation by sending you an email of your Itinerary number. Only upon confirmation of bank teller will your room be reserved.

The card types accepted are listed on the Reserve page. We also accept Bank Deposit, allowing Guests to deposit money into our AfricanHospitality.com merchant account (via teller or Bank Transfer) if they do not feel comfortable with online payment. Deposit must be followed with an SMS text of the bank teller to +234 (0)807-377-0017. Only upon confirmation of bank teller will your room be reserved.

There are a few possibilities:

  • Your card type is not accepted on our portal.
  • The card expiration date precedes the reservation date.
  • You have reached your credit limit.
  • There is a computer error.

All rates are quoted on a nightly basis unless otherwise specified. Taxes and Fees are included, yet shown as a separate line item on the detailed Review, Reservation and Confirmation page. Extra people, children, roll-away beds and incidentals may be subject to additional charges.

Many of the participating hotels offer discounts to our users. These rates offer substantial savings to our users, and qualify these hotels as "AH Favourites" or "Best Deals".

Your purchase on the portal will include the rates of your room type, plus applicable taxes and fees only. Hotels typically collect payment information separately for incidentals such as meals, extra beds/cots, parking fees, phone calls, etc.

No problem - simply call our Customer Support Center at: +234 (0)84-553-956. Our hotel reservation team will try to assist you with all your hotel reservation needs.

Confirmed reservations will result in a screen showing an Itinerary Number, which should be kept and used with any future correspondence with AfricanHospitality.com. Additionally, all confirmed reservations will be followed up within 24 hours with an email using the same Itinerary Number.

After payment has been processed to book a room, your reservation request is sent immediately to our reservations server and gets confirmed by email. A confirmed reservation will display in a new screen showing your confirmed reservation with an Itinerary Number, which should be kept and used with any future correspondence with AfricanHospitality.com. Additionally, all reservations will be followed up with an email within 24 hours using the same Itinerary Number with the status of your reservation. Additionally, Registered Users can check "My Bookings" to view their Itinerary. Non-registered users may check their email inbox to retrieve the reservation details of their hotel stay. Users checking via email must make sure to check their spam box as well.

As a Registered User, you may view your reservation using the "My Bookings" link. Non-registered users can check their email inbox. Make sure to check your spam box as well. Always feel free to contact us with any inquiries regarding your request. For fastest service, please include your Itinerary Number which you will receive after your reservation has been confirmed.

Typically, most reservations are made in real time and your confirmation should only take a few seconds. You will be notified of the status of your reservation within 24 hours via email. However, if you can't wait for an email confirmation from us, you may contact us via phone call or email and we can provide you with your Itinerary Number immediately. Your Itineary number also serves as your confirmation number.

No. The email confirmation you receive from AfricanHospitality.com. is all you will need. It displays your AfricanHospitality.com Itinerary Number, the hotel information, the rate, and the hotel's cancellation policy.

As a Registered User, you can find a copy of your Itinerary on "My Bookings" this Itinerary acts as a receipt. Additionally, a copy of your Itinerary will be sent via email to your inbox. For non-registered users, a copy of your Itinerary will be sent to your inbox via email. We strongly encourage our Users to please retain a copy for your records. If you need a duplicate copy, please contact our Customer Support Center and provide them with the following information:

  • Guest (or Traveler's) first/last name
  • Check-in/check-out dates
  • Hotel name

A copy of your Itinerary for a hotel booked on AfricanHospitality.com will be sent to you via email.

When you are completing your reservation request, the cancellation policy of that particular hotel will be provided for you to read. You can also view the Hotel Details page to find the cancellation policy. These policies will vary from hotel to hotel, so you must read each one carefully. In general, Users (or Guests) are subject to a non-refundable N3,000 cancellation fee if at any time a Guest chooses to cancel once a reservation has been confirmed. If a Guest cancels within 72 hours before the date of check in, Guest will be charged a minimum one-night stay, including all applicable taxes and fees. If Guest cancels within 24 hours before the date of check-in, Guest is subject to the cancellation policy of that particular hotel.

Some reservations are non-refundable and non-cancelable after your reservation has been confirmed. Reservations of rooms marked "Best Deals" will attract full charges with no refunds, regardless of the time frame of cancellation

Reservations can not be canceled online. All cancellations must be done through email or calling a Customer Service Representative of AfricanHospitality.com.

Changes to reservations cannot be made online. If you need to make a change to your hotel reservation, please contact our Customer Support Center at +234 (0)84-553-956 for assistance. Changes to reservations will be subject to a N3,000 change fee. Changes made after check-in are subject to the policies of that particular hotel.

NOTE: You may be required to cancel your original hotel reservation in AfricanHospitality.com and rebook it for the new dates. However, we suggest you first check availability for hotel rooms in AfricanHospitality.com for the new desired dates in order to avoid any disappointment from canceling your first booking if the new dates are not available.

The general AfricanHospitality.com refund policy is to provide refunds upon a Guest cancellation at any time 24 hours prior to the Guest's date of check-in. However, once a Guest reservation is cancelled within 24 hrs before the check-in date, Guest is subject to the refund policy of that particular hotel. Please note that rooms marked as"Best Deals" are non-cancelable, hence, not refundable.

Approximately 5 -10 minutes, depending on the review length.

Please follow these submission guidelines:

  • Please do not write any words in all caps.
  • Please do not include hotel rates, rate ranges, or other pricing/promotional information.
  • Please do not recommend or reference a hotel other than the one booked on this particular trip.
  • Please write in English only.
  • Please be as specific as possible. Your fellow travellers want to know exactly what you liked or disliked about your hotel.
  • Please do not comment on or question other reviews or the content of this website, all of which is subject to change without notice.
  • Please do not direct comments/questions to hotel staff.
  • Please refer only to businesses you frequented during your stay at the hotel (for example, restaurants, bars, theatres, and shops).
  • Please refrain from making false statements or unlawful remarks (as determined by AfricanHospitality.com in its sole discretion).
  • Please refrain from profanity and other objectionable content (as determined by AfricanHospitality.com in its sole discretion).
  • Please do not include telephone numbers, physical addresses, e-mail addresses, or any other information that can be linked to a specific individual.
  • Please do not include HTML tags or URLs.
  • Please do not quote material from websites, books, magazines, newspapers, or other sources.
  • Please do not impersonate someone else or include any information about another person.
  • You must be 18 or older to write a review

You have the opportunity to provide your first name and last initial if you wish, but this is an option, not a requirement.

We are very careful about protecting your personal information. Please see our Privacy Policy for details.

No, we do not violate the privacy of our customers by distributing information about them or their transactions to our hotel partners.

Depending on the review content submitted, you may be contacted by one of our Customer Service Representatives after you post a review.

No, since AfricanHospitality.com does not provide the hotel with information regarding our customers and their transactions, the hotel will not know that you posted the review. However, if specific incidents that occurred during the trip are mentioned, the hotel may be able to deduce your identity.

Writing a review allows you to share your knowledge and expertise with other travellers, which helps them make informed decisions when selecting hotels for their next trip.

We post honest and appropriate reviews, both positive and negative, from real travelers. We do not post profane, illicit, or hateful comments, nor information identifying any hotel employee or other individual. We don't post personal messages or responses to other reviews, nor links to Web sites. While we try to leave Guest Reviews in your own words, we reserve the right to edit reviews for length, brevity and clarity.We encourage you to read submission guidelines before writing the review.

Please see the guidelines listed above.

You can write and submit your review anytime within one (1) year following the completion of your hotel stay or visit.

Guest Ratings are hotel reviews written by customers who have recently stayed at the hotel, just like you. These reviews are based solely on customer opinions and do not reflect the official position of AfricanHospitality.com; nor do we endorse the information contained within these reviews.

It is an average of all reviews received for the hotel.

It is an average of all reviews received for the hotel.

AfricanHospitality.com displays the most current reviews for the hotel. If you visit the informational pages for the hotel you reviewed, you may see it displayed under "Reviews" or you will easily see it under the search results of that particular hotel.

The lowest score is 1 star and the highest score is 5 stars.

Not necessarily, you could have just visited the hotel and patronized their facilities, but not necessarily book and stay at the hotel in order to be eligible to write a review.

We only display the most current reviews for a hotel.

We can provide help in assisting your reservation request, payment inquiries and follow-up with your confirmed reservation. Our qualified and friendly agents are available 24-hours a day, 7 days a week, 365 days a year (including holidays) to answer your questions. All you have to do is ask. Our after-hours number is +234 (0)807-377-0017.

Absolutely. You can find hotels in Nigeria using our website by entering the destination city name in the "Destination" field in the hotel Search box. This will provide you with availability and rates information for hotels in that city.
Alternatively you can call us on our hotline and one of our representatives will happily attend to you.

Our group reservations services provide you with the convenience of booking rooms for groups at the hotel of your choice. For your convenience you can book up to five rooms online through our hotel booking engine. However, if you have any trouble with booking multiple rooms, feel free to contact our Customer Support Center at +234 (0)84-553-956, and we can book for you over the phone.

Many hotels offer shuttle service to and from the airport. Feel free to search through any of the hotels on the Hotel Details page for other amenities and incidentals you might be interested in. If it is offered, there may be a charge by the hotel for this service.

Most hotels offer free parking to their guests, although some may charge. Long-term parking is offered at the discretion of the property (often in conjunction with park and fly rates). Feel free to search through any of the hotels on the Hotel Details page for other amenities and incidentals you might be interested in. If it is offered, there may be a charge by the hotel for this service.

Most hotels allow additional guests to stay in the rooms at a charge provided the room has not exceeded the maximum number of guests per room. Some hotels have a limit on how many people can stay in a room. If you book a room that cannot accommodate your party size, the hotel may cancel your reservation or require that you book additional rooms. Please note that we can not be held responsible if you book a room type that cannot accommodate your party size. Feel free to search through any of the hotels on the Hotel Details page for other amenities and incidentals you might be interested in. If it is offered, there may be a charge by the hotel for this service.

Usually young children stay for free in their parent's room using the existing bedding. The age requirement differs depending on the specific hotel's policy. It is the hotel's discretion to charge additional fees for extra persons staying in a room. Feel free to search through any of the hotels on the Hotel Details page for other amenities and incidentals you might be interested in. If it is offered, there may be a charge by the hotel for this service.

Most hotels and some self-catering apartments offer rollaway beds and cots. Some may have restrictions on what room types will allow rollaway beds. Feel free to search through any of the hotels on the Hotel Details page for other amenities and incidentals you might be interested in. If it is offered, there may be a charge by the hotel for this service.

Once your reservation has been confirmed, you will receive an email with all the information you need in arriving and checking in at your destination, including the address of the hotel.

Some hotels may offer free breakfast. Often this is a continental breakfast or sometimes just tea/juice and bread/danishes. This information would be listed on the Hotels Details page or under Hotel Policies.

Please be aware that some hotels may have minimum age restrictions or requirements when reserving a room. For example, some hotels with casinos may require you to be 21 years of age to check into a room. Please inquire with a Customer Service Representative to be sure.